Refund policy
At PurePeanut, we strive to deliver high-quality products and ensure customer satisfaction.
🔄 Return Policy
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.
To be eligible for a return:
• The item must be unused and in the same condition as received
• It must be in its original packaging
• Proof of purchase (receipt/order ID) is required
To initiate a return, please contact us at:
📧 purepeanut07@gmail.com
⚠️ Note: Returns sent without prior approval will not be accepted.
⚠️ Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive:
• A damaged product
• A defective item
• A wrong product
Contact us within 48 hours of delivery with photo/video proof at purepeanut07@gmail.com.
We will review and resolve the issue promptly.
🚫 Non-Returnable Items
Due to the nature of our products, the following items are not eligible for return:
• Food products (including peanut butter) once opened
• Perishable goods
• Customized or special orders
• Personal care products
• Sale items or gift cards
🔁 Exchanges
We do not offer direct exchanges.
If you need a different product, please:
-
Request a return (if eligible)
-
Place a new order separately
💰 Refund Policy
Once we receive and inspect your returned item, we will notify you about the approval status.
If approved:
• Refund will be processed within 7–10 business days
• Amount will be credited to your original payment method
Note: Banks or payment providers may take additional time to reflect the refund.
If you haven’t received your refund after 15 business days, contact us at purepeanut07@gmail.com.
🌍 International Orders (EU Customers)
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
Conditions:
• Product must be unused
• Must be in original packaging
• Proof of purchase required
📞 Need Help?
For any return or refund-related queries, feel free to contact us:
We’re always here to help 💛